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Customer Service Phone Line Setup Form

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Customer Service Setup Form

1Account Info
2Existing Number
3Official Product Information
4FAQ
5Recordings
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  • To transfer a phone line from another provider, you'll need to provide proof of ownership. Please upload a document such as an invoice, etc.
    Max. file size: 2 MB.
  • What date would you like us to take over your customer support line?
    MM slash DD slash YYYY
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  • Official Product Information

    In this section we'll need you to provide official product name and information. The names and descriptions here are supposed to be generalizations on your product portfolio as a whole, not specific descriptions. You will have the opportunity to provide specific product information in the FAQs section.
  • You can download name and description uploader document here.
  • Please attach the completed "CS-Product-Name-and-Description" document here.
    Max. file size: 2 MB.
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  • Frequently Asked Questions

    We request "Frequently Asked Questions" as a way to easily answer a wide range of inquiries that our customer service team might receive.
  • Please see attached template, this is a general FAQ template that you may add FAQ's too. Download here.
  • Please attach the completed "callcenter-FAQ-template" document here.
    Max. file size: 2 MB.
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  • Recordings or Agent Script

    We need recordings for your welcome message, IVR and after-hours. You have the option of recording these yourself or providing us with the script you'd like to use, and we will source the recordings with a professional voice-over artist.
  • We provide a script template that you can download here that we recommend you use. Requirements and Best Practices:
    • Files can be wav, mp3 or m4a (voice memos on your iPhone is m4a).
    • You can record this yourself using your own equipment (such as the “Voice Memos” app on an iPhone)
    • Separate all three recordings into separate files
  • Max. file size: 2 MB.
  • Max. file size: 2 MB.
  • Max. file size: 2 MB.
  • We will use your supplied script and source the necessary recordings using a professional voice over artist. Please download the template here and make relevant adjustments, then re-upload below.
  • Please upload the "Customer Service Script Template" doc here.
    Max. file size: 2 MB.
  • Please pick what voice you'd like JMF to record with, you can download sample of each voiceover artist below.
  • You can download samples of voices here: Emma, Anita, Cassidy, Billy, James, Johnny, Keith, Tim.
  • If an issue is too technical or severe for a JMF support agent to resolve, we will escalate to a representative in your company.
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