Customer Service Setup Form 1Account Info2Existing Number3Official Product Information4FAQ5Recordings Company NameName First Last Email Phone Will You Be Supplying Your Own Phone Number?*NoYesNot SureYour Support Line Phone NumberProof Of Ownership*To transfer a phone line from another provider, you'll need to provide proof of ownership. Please upload a document such as an invoice, etc.Max. file size: 8 MB.Date Of Activation*What date would you like us to take over your customer support line? MM slash DD slash YYYY Existing Account Info and Point of Contact Official Product InformationIn this section we'll need you to provide official product name and information. The names and descriptions here are supposed to be generalizations on your product portfolio as a whole, not specific descriptions. You will have the opportunity to provide specific product information in the FAQs section.You can download name and description uploader document here.Product Name & Description Doc Uploader*Please attach the completed "CS-Product-Name-and-Description" document here.Max. file size: 8 MB. Frequently Asked QuestionsWe request "Frequently Asked Questions" as a way to easily answer a wide range of inquiries that our customer service team might receive. Please see attached template, this is a general FAQ template that you may add FAQ's too. Download here.FAQs Doc Uploader*Please attach the completed "callcenter-FAQ-template" document here.Max. file size: 8 MB. Recordings or Agent ScriptWe need recordings for your welcome message, IVR and after-hours. You have the option of recording these yourself or providing us with the script you'd like to use, and we will source the recordings with a professional voice-over artist.I will be:*Providing a Script for JMF to RecordSupplying My Own RecordingsWe provide a script template that you can download here that we recommend you use. Requirements and Best Practices: Files can be wav, mp3 or m4a (voice memos on your iPhone is m4a). You can record this yourself using your own equipment (such as the “Voice Memos” app on an iPhone) Separate all three recordings into separate files Welcome Recording*Max. file size: 8 MB.IVR*Max. file size: 8 MB.After-Hours Recordings*Max. file size: 8 MB.We will use your supplied script and source the necessary recordings using a professional voice over artist. Please download the template here and make relevant adjustments, then re-upload below.Recording Script Document UploaderPlease upload the "Customer Service Script Template" doc here.Max. file size: 8 MB.Voice Over Artist*Please pick what voice you'd like JMF to record with, you can download sample of each voiceover artist below.Anita Westra (personable, versatile, mature)Cassidy Reed (youthful, friendly)Emma Simpson (warm, professional, vibrant)Johnny Dean (Exciting, High-Energy, Strong)Tim Michaels (Friendly, Conversational, Smooth)Billy Asher (Young, Crisp, Energetic)Keith Anderson (Guy Next Door, Authoritative)James McDonnell (Versatile, Animated, Relatable)You can download samples of voices here: Emma, Anita, Cassidy, Billy, James, Johnny, Keith, Tim.Ticket Escalation Contact*If an issue is too technical or severe for a JMF support agent to resolve, we will escalate to a representative in your company.
