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Customer Service Email Setup Form

Home/Customer Service Email Setup Form
1Account Info
2Email Client info
3Official Product Information
4FAQ
5Email Templates & Signatures
6Ticket Customization
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  • If possible, we'll use this email with our ticketing system that routes to our support agents.
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  • Official Product Information

    In this section we'll need you to provide official product name and information. The names and descriptions here are supposed to be generalizations on your product portfolio as a whole, not specific descriptions. You will have the opportunity to provide specific product information in the FAQs section.
  • You can download name and description uploader document here.
  • Please attach the completed "CS-Product-Name-and-Description" document here.
    Max. file size: 2 MB.
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  • Frequently Asked Questions

    We request "Frequently Asked Questions" as a way to easily answer a wide range of inquiries that our customer service team might receive.
  • Please see attached template, this is a general FAQ template that you may add FAQ's too. Download here.
  • Please attach the completed "callcenter-FAQ-template" document here.
    Max. file size: 2 MB.
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  • Email Templates & Design

    If you have templated responses that you'd like us to use, please attach them here. If you don't provide us templates, we'll simply use our normal protocol.
  • Drop files here or
    Accepted file types: word, pages, txt, etc, Max. file size: 2 MB.
    • Please provide the exact signature you'd like to appear at the bottom of your emails.
    • Please provide a PNG with transparent background or advanced file type such as Ai
      Max. file size: 2 MB.
    • If you wish, you can pick the name of your support agent, i.e. John or Samantha
    • If you wish, you can also provide an avatar for your support agent.
      Max. file size: 2 MB.
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    • If a ticket exceeds the capabilities of your JMF support agent, we will escalate to a representative in your company to resolve. Please provide their info below.
    • By default, JMF support tickets come with 4 classifications so that they can be easily labelled for internal reporting. The four defaults are: Problem, Incident, Question, Task. If you'd like to customize these types, please list below separated by comma.
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