Welcome to the JMF Customer Service setup form, the purpose of this is to collect all necessary information from you about your customer service needs and requirements. The completion of this document allows our development team to jump in and begin work to quickly setup your account.
Please note that if you have multiple brands, you will need to complete this for each brand.
You CAN save your progress and return later to complete however it’s recommended that you finish in one sitting. Estimated Time Needed to Complete: 15 minutes
The sections we will cover are:
- General Product Information (name, descriptions)
- Frequently Asked Questions
- Recordings or Agent Scripts
You will need to have the following info ready:
- Access to your product info (official names, descriptions)
- Access to a recording device or finished recordings (optional)
- Ticket Escalation Info (contact at your company to escalate tickets to)
- Existing Support Line Phone Number and Proof of Ownership (if using an existing phone number)
Click the below link to get started: